Please first check if you have the latest app version of FITvigo installed and if Bluetooth is enabled on your smartphone.
Then open the FITvigo app and go to the app menu (the three small bars in the upper right corner). Please check if the synchronisation with S-Health is activated - ATTENTION: Please activate all available categories (steps, weight, blood pressure) for the transmission, even if you have not paired a device for all these areas and hence collect no data for them. Only if all categories are activated the data transmission can take place!
The synchronisation with FITvigo must also be allowed/activated in the S-Health App.
If all of the above requirements are met and you still cannot sync your data, please restart the FITvigo app and / or your smartphone. You can also try disabling Bluetooth and then turning it back on and / or disconnecting and reconnecting the paired device to restart the data transfer. If you use the FITvigo app not only locally (without registration), but you have created an account - so your data is stored on our servers - you can also completely unsubscribe from the FITvigo app in the app menu and then register again (with the same account). ATTENTION: If this step is performed while you use the app only locally, all data stored locally in the app will be deleted and CANNOT be restored, as there is no data backup on our servers.
If it is also possible that there might be a problem with the S-Health app, we advise you to also contact the Samsung support, because we have no influence on the S-Health software.